fc8win Privacy Policy

When you register and use the fc8win platform, we collect certain personal information that is necessary to operate your account and comply with applicable Philippine regulations. The categories of data we collect include your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID when identity verification is required, such as during withdrawal processing or when our compliance team flags an account for review.

In addition to information you provide directly, we automatically collect technical data when you access the platform. This includes your IP address, device type, operating system, browser version, session timestamps, and in-app navigation data. We collect transaction records covering all deposits, withdrawals, bets placed, and game activity associated with your account. This data is essential for account management, fraud prevention, and regulatory reporting. We do not collect sensitive personal information beyond what is strictly necessary for the purposes described in this policy.

Your personal data is used primarily to create and manage your fc8win account, process deposits and withdrawals in Philippine pesos, verify your identity, and ensure the security of your account. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. These service communications are not optional — they are necessary for the safe operation of your account.

We also use your data to comply with our legal and regulatory obligations under Philippine law, including anti-money laundering requirements and responsible gaming obligations. Aggregated and anonymised data may be used internally to analyse platform performance, improve the user experience, and develop new features. If you have opted in to marketing communications, we may use your email or mobile number to send you relevant promotions and platform updates — you can withdraw this consent at any time by contacting our support team. We will never use your data for purposes that are incompatible with those described in this policy without first obtaining your explicit consent.

fc8win does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose. Our third-party service providers — including payment processors such as GCash and Maya, identity verification providers, and cloud infrastructure partners — receive only the data they need to perform their contracted services on our behalf, and are bound by strict data processing agreements.

We may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law, court order, or in connection with the investigation of suspected fraud or illegal activity on the platform. In the event of a business restructuring, merger, or acquisition, your data may be transferred to a successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer in advance where legally permissible. Outside of these circumstances, your data remains within our controlled environment and is not shared with any external party.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols. Sensitive account data, including payment information and identity documents, is stored in encrypted form on secured servers with restricted access controls.

Access to personal data within our organisation is limited to staff who need it to perform their job functions, and all such staff are subject to confidentiality obligations. We conduct regular security assessments and keep our systems updated to address emerging threats. While we take every reasonable precaution, no online platform can guarantee absolute security — if you suspect that your account has been compromised, please contact our support team immediately. You also play an important role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone.

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations. After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you.

If you request account closure, we will begin the process of deleting or anonymising your personal data, subject to any legal hold obligations that may apply at the time of your request. Data that is required for the resolution of an ongoing dispute, investigation, or legal proceeding will be retained until that matter is fully resolved. We do not retain data beyond what is necessary for the purposes described in this policy, and we review our retention practices periodically to ensure they remain appropriate and compliant with current regulations.

As a player based in the Philippines, you have rights over your personal data under applicable data protection law. These rights include the right to access a copy of the personal data we hold about you, the right to request correction of any inaccurate or incomplete information, and the right to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing and to withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact our support team using the details provided in Section 8 of this policy. We will respond to all legitimate requests within a reasonable timeframe and in accordance with our legal obligations. Please note that some requests may be subject to identity verification before we can action them, to ensure that we are responding to the correct individual. Where we are unable to fulfil a request — for example, because we are legally required to retain certain data — we will explain the reason clearly and advise you of any available options.

• Right to access your personal data
• Right to correct inaccurate information
• Right to request deletion of your data
• Right to withdraw marketing consent
• Right to object to certain processing activities
• Right to lodge a complaint with the relevant Philippine authority

fc8win uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience. Essential cookies are required for the platform to function correctly — for example, to keep you logged in during a session and to process transactions securely. These cookies cannot be disabled without affecting the core functionality of the platform. We also use analytical cookies to understand how players navigate the site, which helps us identify areas for improvement.

You can manage your cookie preferences through your browser settings at any time. Most browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed periodically to ensure they remain aligned with current best practices and applicable Philippine regulations. If you have questions about how we use cookies, please refer to our FAQ page or contact our support team directly.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fc8win handles your personal data, please do not hesitate to get in touch with our support team. We are committed to addressing all privacy-related enquiries promptly and transparently, and we take every concern seriously. Our team is available to assist registered players in the Philippines with data access requests, correction requests, and any other privacy matters.

You can reach us at: [email protected]

For general platform questions, the FAQ page is the quickest way to find answers. If you wish to review the rules governing your account and our platform, please visit the Terms and Conditions page. We may update this Privacy Policy from time to time — when we do, the revised version will be published on this page with an updated effective date, and registered players will be notified by email where required.